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Frequently Asked Questions

Frequently Asked Questions


Safety Question

If there has been a health and safety Emergency please seek immediate emergency care by calling your emergency provider hotline in your country.

Where can I find more information about safety?

You can find more information by accessing the Material Safety Data Sheet through the following link: Material Safety Data Sheets

You can find more information by accessing the MSDS through the following link: Material Safety Data Sheets

Not to our knowledge.

Testing for lead is mandatory in Australia and our products comply with the relevant Australian and European toy standards.
 

All our paints comply with the highest international standards available. Furthermore, we mix and manufacture the paint ourselves in Australia, so we control the process from start to finish.

All of our other products do NOT contain nuts, eggs, dairy, wheat, soy, fish or any derivatives of these.

The following products DO contain gluten:
-    Ready Paste
-    TPC’s (Tempera Powder Paints) and
-    1.2kg Fun Dough
 

Our products are all water based or require the addition of water. They contain some or all of the following:

-    fillers that help with opacity,
-    binders that help with various characteristics including gloss and adhesion,
-    pigments for colour,
-    preservatives and
-    thickeners.
 

Wash and Wear questions

If paint is on clothing try and tackle the situation while it is still wet. It should be noted that regardless of the state of the paint, wet or dry some of the colourant may remain even after washing. If the paint is wet do not rub the area as this can increase the size of the spill. If possible carefully remove the excess paint then under cold water try and rinse as much of the paint off. Try and wash the clothing as soon as practicable, if this is not for some time then try and keep the spot wet or at least moist. If the paint is dry then soaking the area in water will help to soften the paint film. When soft do not rub the area, rather rinse the item under running cold water before washing.

If glue is on clothing ideally washing the garment straight away would be best. However, as this is unlikely to be possible, not allowing the glue to dry by keeping the area wet would be the next best thing. If the glue is dry soak the area in water to allow the film to soften then rinse the clothing under running cold water before washing.

Where possible wipe the spilled paint as soon as possible. Staining may occur depending on porosity of the material the paint is on. If the paint has dried it can either be scraped off or place a damp cloth over it to help soften it so as it can be wiped up or scraped off. The longer the paint is left the greater the risk of staining.

Our glue products are water based. Rinsing of the hands under running cold water will remove the glue. Use soap if available.

Give plenty of water to drink and seek medical advice. There is a Material Safety Data Sheet (MSDS) for our products here. They are also found on each relevant product page.

Basic Business Questions

By contacting your rep, head office, by phone and/or email.  Alternatively, feel free to use the feedback form on our contact page.

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Delivery to Melbourne 4 – 5 business days

Adelaide and Sydney 5 – 6 business days

Brisbane 7 – 8 business days

Canberra 5 – 6 business days

For international deliveries, please contact our Export Manager Sarah Tompkins on saraht@educationalvantage.com or +61 413 253 733

 

Free into capital cities in Australia, metro area only. Regional or out of metro area will incur a $25 + GST freight recovery fee

Claims for goods lost or damaged must be lodged in writing within 7 days of the receipt of goods. If your claim is past 7 days, the credit will not be processed. Goods will not be credited unless prior approval from management.

We currently export to New Zealand, USA, Canada, England, Ireland, Singapore, Papua New Guinea, Germany, Dubai, Japan, Hong Kong, South Korea – However, all requests shall be reviewed.

Please contact our Export Manager Sarah Tompkins on saraht@educationalvantage.com or +61 413 253 733

We accept payment via direct deposit, cheque or credit card. Credit card transactions will incur a 1.5% surcharge.

Minimum order of $300 ($500 Western Australia) excluding GST. A small order fee of $20 is charged if the order is below the minimum order value.

Please contact us and we will locate your nearest store or stockist:

Telephone: +61 (0)3 9729 0788

No.  We don’t sell direct to the public because this competes with our current clients, with whom we supply.

Please contact your Sales Rep for all queries.  They will be able to have our IT team look at any problems or queries.